Faq

INFO
FAQ

FREQUENTLY ASKED QUESTIONS!

Here are the answers to the questions most frequently asked by our visitors.

I FOUND AN INJURED ANIMAL, CAN I BRING IT TO THE ECOMUSEUM ZOO?

We cannot take in injured, lost, or young orphaned wild animals. They must first be evaluated and treated at an accredited rehabilitation center that possesses the appropriate permits. The Ecomuseum Zoo is a haven for those who cannot be released by these rehabilitation centers. It is important to emphasize that it is illegal for you to undertake such a as rehabilitation without the appropriate governmental permits.

IS THE ECOMUSEUM ZOO SUBSIDIZED?

The Ecomuseum Zoo does not benefit from governmental support to finance its operations. Only one-time funding programs occasionally apply to specific development projects. Annual zoo operations are funded from revenues generated from admissions, educational activities, Zootique sales, revenues generated when we are consulted for our scientific expertise as well as income from private donations.

CAN I BRING MY DOG/PET TO THE ECOMUSEUM ZOO?

Unfortunately the presence of dogs and other pets is unauthorized at the zoo due to the inherent nature of the organization and of the safety requirements of its animal residents.

MY GUIDE-DOG/ASSISTANCE-ANIMAL TRAVELS WITH ME AT ALL TIMES. WILL IT BE ADMITTED TO THE ZOO?

Unfortunately the presence of guide dogs and other assistance animals is unauthorized at the zoo due to the inherent nature of the organization and of the safety requirements of its animal residents. The Ecomuseum Zoo can however arrange for you to be accompanied by one of our docent volunteers at no extra cost to facilitate your visit and ensure a pleasant experience. Please contact our administrative services department at least 24 hours before your planned visit at 514 457-9449 to make arrangements.

IS THE ECOMUSEUM ZOO WHEELCHAIR ACCESSIBLE?

A vast majority of the site is wheelchair accessible. Only our indoor "From Light to Dark" exhibit is not accessible. Please call ahead for further details on wheelchair accessibility. Our administrative services department can be reached at 514 457-9449 ext.0.

WHERE DO THE ECOMUSEUM ZOO ANIMALS COME FROM?

The animals that reside at the Ecomuseum Zoo are all animals that could not survive in their natural environment. Most of our animals are here because they have injuries that would prevent them from surviving in the wild (i.e. they are unable to escape a predator or to eat on their own). All our animals come from accredited rehabilitation centers and zoological institutions. The Ecomuseum Zoo is also a refuge for orphaned wildlife and other wild animals born under human care. In these cases the animals have not acquired the knowledge or learned the behaviours necessary for their survival in the wild, so we offer them protection against predators, food, care and lots of love!

MUST WE PAY FOR PARKING?

We provide free parking to all our guests.

HOW DO I GET TO THE ZOO USING PUBLIC TRANSIT?

Visit the Société de transport de Montréal website at www.stm.info for information on how to get to the Ecomuseum Zoo using public transit.

HOW LONG DOES IT TAKE TO VISIT THE ZOO?

Naturally the length of your visit will depend on the time you will spend at each habitat. On average however a visit will last two hours; one and a half hours outdoors and another thirty minutes indoors. The length of your stay may be longer should you choose to pause for lunch or a snack.

IS THE TOUR GUIDED?

Although the general visit is not guided, descriptive signs are placed at every habitat. These educational signs will allow you to learn of many interesting and amusing facts about our animals. If you are interested in making a reservation for a guided tour please contact us.

IS THE VISIT INDOORS OR OUTDOORS?

The majority of the time spent at the Ecomuseum Zoo is spent outdoors. It is therefore very important that guest dress appropriately for each season. It is possible that you will be visiting our outdoor habitats for a period exceeding two hours.

MAY WE FEED THE ANIMALS?

It is unfortunately forbidden to feed the animals who reside at the Ecomuseum Zoo. Their food requirements and diets are closely monitored and each meal is carefully measured for the animal’s health and well-being. We thank you for respecting this nutritional balance.

CAN WE BRING A STROLLER/SLED ON THE PATHWAYS?

Although the majority of the pathways are stroller/sled accessible, the indoor “From Light to Dark” exhibit can only be accessed via a stairway (1 level).

IS THERE A RESTAURANT ON SITE?

A few vending machines are available on site for snacks and beverages but it is preferable that you pack a lunch if you require a full meal. A microwave is at your disposal should you wish to warm your favourite foods. You may enjoy our newly renovated outdoor picnic area or our indoor lunch room.

IS THERE A MICROWAVE AVAILABLE TO REHEAT A BOTTLE?

Yes, our lunch room is equipped with a microwave that you may use to reheat your favourite meal or beverage.

DOES THE ZOO HAVE A PRIVACY POLICY?

Yes, you can consult it here. (English version coming soon)